DPD UK - Customs information

Your company EORI number

This needs to be saved in the DPD Integration app, in the Options section:

This is only needed if you export your products.

If you need an EORI number, this is a good starting point.

You can learn more about the EORI number here.

Harmonized System Codes and Country of Origin

All products shipped across customs boundaries need to have the HS code and Country of Origin filled in Shopify.

This can be edited in Shopify admin, in the product's details page.

It can also be edited in the product bulk editor from Shopify.

DPD requires 8 digit HS codes. If your product has only a 6 digit code configured, the app will extend it to 8 digits automatically.

You can add country or region of origin and Harmonized System (HS) codes to your products from your Shopify admin.

Learn more about HS codes from the World Customs Organization.

Check the Shipping mappings

The codes for DPD services to ship internationally were updated.

If you used our app's Shipping method mapping feature, please check the mappings to make sure the codes are correct.

The available DPD Services for shipping internationally are:

• DPD CLASSIC By Road
• DPD EXPRESS by AIR
• DPD CLASSIC by AIR
• DPD Direct

Invoicing

Please be aware that invoicing details are required too, and it will be automatically attached to the DPD shipment.

The total order value and the billing address of your customers will be part of the shipping document.

The shipper address in the invoice is the collection address configured as showed below.

Collection Address

Detailed address for the collection point. The address data is pre-filled with your Store address, but you can set a different address in the DPD Integration app - click the Collection address button on the Options panel.

Please be aware that the maximum length for the telephone number is of 15 characters. This a limit on the DPD side.

EU VAT and customs rule changes

from 1 July 2021

In preparation for the new EU VAT and customs rule changes, we've updated and enhanced our DPD Integration for UK.

The updates include:

• The ability to capture the additional Import One-Stop Shop (IOSS) registration number - you can enter it in the IOSS Reg Number field in the app's options page.
• The VAT number can also be entered in the options page. It will be provided to DPD if available.
• In order to capture and send to DPD the receiver's personal ID number for shipments to European consumers or the receiver's EORI and VAT for companies, the integration app uses order tags:
  • Exporting to Norway - orders shipped to Norway require the customer's PID (personal ID) for customs. The tag containing the PID must start with "norway_pid_". So, if you add the tag "norway_pid_12345" to an order going to Norway, then the app will use 12345 as the PID.
  • Tag "customer_pid_" - works the same as the "norway_pid_" tag, but for any country
  • Tag "customer_vat_" - if the recipient it's a company, adds the recipient's VAT number
  • Tag "customer_eori_" - if the recipient it's a company, adds the recipient's EORI number

  The customer's PID, VAT or EORI can also be saved in the order's Additional Details. In order to have these values read from the Additional details, you can customize your theme's code and add the fields to the cart page, as described here. The theme customization is not part of the free support offered by WebShopAssist.
  The names of the Additional details entries recognized by the app are: "customer PID", "customer VAT" and "customer EORI".
  If both the tag and additional detail entry are present in an order, the tag has priority and will be used for the shipment.

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